This privacy policy sets out how Prestige Sales & Lettings, collects, uses, processes and protects any of your personal data. We operate our business within the UK and our company registration is 08724391.

Prestige Sales & Lettings is committed to safeguarding the privacy of personal data. This policy has been written in accordance with European General Data Protection Regulation (EU) 2016/679 and the UK Data protection Bill 2017. This regulation requires personal data to be processed lawfully, fairly and transparently without affecting the rights of the individual.

Throughout this document Prestige Sales & Lettings will be referred hereinafter as we, us or our.

How we collect information

When selling, purchasing or renting a property we may collect personal information from a variety of sources including:

Face to face contact, by telephone, letter, email or via a message submitted through our website.

Information may also be collected via third parties, like Zoopla or from publically available sources, such as the Electoral or Land Registry.

What information we collect

The level of information acquired will depend upon what service you are utilizing with us, but we collect, process, and disclose only the personal information needed to undertake your request.

As our relationship progresses we may request additional information relevant to the services we provide.

Where we are required by law, or for business needs, we will obtain or share specific  information from or with third parties, such as employment references etc but only after we have your consent to do so.

 

Typically the information we collect is as follows, although this list is not intended to be  exhaustive or fully representative of every individual :

Your name

Date of birth

National Insurance number

Bank details

Contact telephone number

Email address

Employment name and address

Salary received and length of employment

Current, previous or forwarding address details

Your communication and marketing preferences

This information assists us to perform anti money laundering, financial and credit checks as well as fraud and crime prevention and detection purposes.

What we do with the information we collect

The personal data collected is used to sell, purchase or become a tenant of a property and as such your consent is agreed within the contract between us. Information collected will be used to:

Respond to enquiries and or complaints you have sent to us

Deliver our products and services

Set up and fulfill contracts between us

Take and manage payments from and to you

Manage fees and charges due on customer transactions

Manage information both collected and distributed with relevant third parties to deliver and finalize contractual obligations.

Undertake money laundering, fraud and crime prevention and financial and credit checks.

Share specific information to requests from regulators, external auditors, or applicable bodies to assist ongoing investigations.

 

How do we protect your data

Prestige Sales & Lettings takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure.

We will not sell or lease your personal information and only distribute personal information that we are required to do so by Law.

In order to prevent unauthorized access or disclosure. We have put in place suitable physical, electronic and managerial procedures to protect the information we collect.

We have firewalls to protect information electronically and lock all paper information when not in use. Paper files no longer required by ourselves are collected and destroyed by a registered third party.

Access to your personal data is only permitted among our employees and appropriate third parties to enable us to fulfill our contractual obligations and any legal requirements.

Your consent can be withdrawn at any point but may mean that we cannot progress with your sale, purchase or letting of a property.

If you wish to make a complaint or are unhappy at how we use your personal information. Please review the information provided by the Commissioner’s office at  www.ico.org.uk

How you can control your personal data

You may request details of personal information which we hold about you under the General Data Protection Regulation (EU) 2016/679. If you would like a copy of the information held please email us on info@prestigecardiff.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at 17 Llantrisant Street, Cathays, Cardiff. CF24 4JD and we will make appropriate amendments.

Your information may be held after your contract or service has ended based on current legal and regulatory requirements.

From time to time we will update our Privacy Policy and publish this on our website to remain compliant with any legal or regulatory obligations.